We know that our customers are concerned about the shipping fee for their respective country.
We mainly use DHL for international delivery.
Firstly, you need to add all the products you are planning to order to your shopping cart. Once you have done this and you go to your cart, the shipping cost automatically appears after you confirm your delivery address.
Tozando can accept payment from international customers with the following methods:
Credit Card: We accept payment via VISA, MasterCar and American Express
credit cards for international customers. Payments using VISA and
MasterCard are mostly processed automatically at the time you check out
your shopping cart. However, American Express cards unfortunately has to
be processed manually by our staff.
Paypal:
We offer secure payment via Paypal for all our international customers.
Paypal does not require you to register an account to pay, as you can
choose to pay using your credit card without registering on the payment
page. Your payment is trackable and secure, also sometimes Paypal work a
bit more smoothly than the regular Credit Card method, so if you are
experiencing any problems, you might want to try using Paypal instead.
Wire-transfer: We accept payments for amounts more than US$500.00 via Wire-transfer/International Bank Transfers. Please note that Wire-transfers can take up to 3 weeks to confirm. So for payments less than US$500.00 we suggest that you use another method for a smoother experience. Please use the following information to process your transfer:
Name of Bank:Bank of Kyoto
Branch Office:Head Office Address of Bank:Yakushimae-cho, Karasuma-Dori, Shimogyo-ku, Kyoto City, Japan SWIFT:BOKFJPJZ Type of Account:Ordinary Account Account #:446292 Account Holder:Tozando Kimura Takahiko
International Postal Money Order: We accept payments with Postal Money orders for all international customers. The necessary documents are available at your local post office. Please note that Postal Money Orders can take up to 3 weeks to
confirm.
Please send your payment to the following address:
Tozando International 451-1 Shinhakusuimaru, Kamigyo-ku Kyoto City, 602-8205 Japan
Your credit card company may be blocking for the international transaction for the security purpose. Please contact the credit card company to release the block temporarily.
At first, please contact your local DHL office and inform that you received the packaged in the damaged condition. Please also make sure to keep all the original package.
Duties and taxes are paid by the recipient. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more information.
We may offer sale campaigns and please take the opportunity. If you run your own business, you may want to contact our customer service for the wholesale deal.
on the top right menu or "My Account".