HELP CENTER

1. Click on the top right menu or "My Account".
2. Click "Create account"
   
3. Enter your first name, last name, email and password and click "CREATE" button.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

We ship worldwide.

We know that our customers are concerned about the shipping fee for their respective country.

We mainly use DHL for international delivery. 

Firstly, you need to add all the products you are planning to order to your shopping cart. Once you have done this and you go to your cart, the shipping cost automatically appears after you confirm your delivery address.

Click on the top right menu or "My Account" to check your orders status.

DHL does not deliver to P.O.Box address; therefore, please choose residential address for your order.

Tozando can accept payment from international customers with the following methods:

• Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international customers. Payments using VISA and MasterCard are mostly processed automatically at the time you check out your shopping cart. However, American Express cards unfortunately has to be processed manually by our staff.



• Paypal: We offer secure payment via Paypal for all our international customers. Paypal does not require you to register an account to pay, as you can choose to pay using your credit card without registering on the payment page. Your payment is trackable and secure, also sometimes Paypal work a bit more smoothly than the regular Credit Card method, so if you are experiencing any problems, you might want to try using Paypal instead.



• Wire-transfer: We accept payments for amounts more than US$500.00 via Wire-transfer/International Bank Transfers. Please note that Wire-transfers can take up to 3 weeks to confirm. So for payments less than US$500.00 we suggest that you use another method for a smoother experience. Please use the following information to process your transfer:
  
  Name of Bank:Bank of Kyoto
  Branch Office:Head Office
  Address of Bank:Yakushimae-cho, Karasuma-Dori, Shimogyo-ku, Kyoto City, Japan
  SWIFT:BOKFJPJZ
  Type of Account:Ordinary Account
  Account #:446292
  Account Holder:Tozando Kimura Takahiko



• International Postal Money Order: We accept payments with Postal Money orders for all international customers. The necessary documents are available at your local post office. Please note that Postal Money Orders can take up to 3 weeks to confirm. Please send your payment to the following address:
  
  Tozando International
  451-1 Shinhakusuimaru, Kamigyo-ku
  Kyoto City, 602-8205 Japan

Please send your message through the contact form with your order modification and we will update your order for you.

Click  on the top right menu or "My Account" link to track your order.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please refer to our return policy for more information.

Tozando Co., Ltd.
Hayate Division
451-1 Shinhakusuimaru, Kamigyo-ku
Kyoto, 602-8250
Japan
Tel:+81-754321600

Please refer to our return policy for more information.

Yes we do. Please contact us for more information.

We may offer sale campaigns and please take the opportunity. If you run your own business, you may want to contact our customer service for the wholesale deal.

Please use our contact form for more information.