HELP CENTER

Frequently Asked Questions

My Account

How do I create an account?

Is my information sold to someone?

Shipping

Do you ship to my country?

What’s the shipping fee for my country?

Has my order shipped?

Do you ship to APO/FPO address?

Do you ship to P.O.Box address?

I was informed to pay the duties to receive my order.

I want my order delivered by EMS instead of DHL.

Payments

What are my payment options?

Do you accept Western Union?

My credit card is valid but the payment gets declined.

What is your email for Paypal payment?

Order

How do I change quantities or cancel an item in my order?

How do I track my order?

I received the wrong product.

I received my order in a damaged condition.

Billing

Do I have to pay duties and taxes?

When will my credit appear on my account?

Do you charge in dollar?

Return/Refund/Exchange

What is the address to return my order?

Who pays for the shipping cost to return?

Others

I have my own retail shop. Do you wholesale?

I am a Karate master. Do you give me any discount?

I am a media personnel and want to cover your factory.